Rob Scriven
Experienced Implementation/Operations Manager
I have over 18 years experience of working in the fields of payment cards/foreign exchange and IT support services. I have held multiple roles across the financial services, mostly within payments, covering technical setup, implementation and customer facing operations.
I have excellent problem solving and technical skills, am well organised and excellent at communicating with colleagues at all levels and customers alike.
Part project manager, part technical consultant and filling that “grey area” between IT and business, I specialise in project management of card issuing/processing setup, systems integration at both presales, project and ongoing business phases, technical documentation, software deployment, technical and process trouble shooting and third party integration, especially within the field of banking and payment cards, particularly gift and prepaid.
Specialties:
FPS, Bacs, Sepa Integrations
Visa/Mastercard/CUP BIN application/setup process
Prepaid cards (issuing/processing)
Technical onboarding and API integration
Gift Card distribution
Operations
Experience
10/2018 – 07/2023 Form3 Financial Cloud London UK
Current Job Job Title: Partner Implementation Manager
Availability: Within 3 months
Senior Implementation Manager
Form3 provide a cloud based and highly scalable REST API interface to the traditional banking payments networks (FPS, Bacs, SEPA). This role focuses on end to end management of customers integrating with Form3. Requiring strong project management skills, process knowledge and understanding of how banking payment schemes operate, this role also requires strong working knowledge of how Form3's API suite works in order to work with both technical and non technical parties at banks, fintechs and financial institutions to bring their integration to market.
Previous Roles
17/2018 – 10/2018 Paysafe Ltd London UK
Implementation Manager
Project management and consultation on technical integration between ecommerce merchants and acquiring payments platform. Working directly with customers to ensure timely and accurate integration between eCommerce sites and acquiring platform for Visa/Mastercard/ApplePay
03/2016 – 07/2018 Ixaris Systems Ltd London UK
Head of Client Operations & Implementation Services
Heading up a team of four based across Malta/UK , this role was aimed at providing services into a fast growing fintech business to cover first line customer support, testing/certification, implementation and release management. Driving new processes and tools within the business to improve adherence to SLA's, working directly with customers to meet improve upon the service KPIs/SLAs as well as maintain relationships. This role required me to often be “the voice of the customer” within the business, to ensure we were moving forward in a customer focused way
Technical Project Implementation Consultant (Contract)
Retailo became a subsidiary of Blackhawk Network in 2013. Project management of technical onboarding for German/Austrian card partners /retailers into the wider Blackhawk/Retailo network. Providing guidance, help and assistance to existing implementation staff on integration best practices and Blackhawk technology, processes/procedures. Cross culture/team communication as well as a large amount of documentation writing on processes and procedures for future implementations.
04/2010 – 12/2014 Blackhawk Network Europe London UK
IT Implementation Manager
Project management of technical integrations between card providers and card sellers for distribution of closed and open loop gift cards. Working across Europe and South Africa, covering the full development life cycle from pre-sales, inception to design, testing and integration with ISO 8385, XML and other proprietary messaging formats. Working with third parties (inc Apple, Google, EA, Tesco, Carrefour) to ensure systems were integrated correctly, on time and to required integration specifications. Providing guidance on new technical processes, support and guidance on technical items to other teams and investigating escalated support tickets.
10/2006 – 04/2010 Travelex World Wide Money Peterborough Cambs UK
Program Implementation Analyst
Working with a team of project managers to implement new prepaid card products and the processes surrounding them. Communicating requirements and completing paperwork for different payment associations globally as well as card processors to ensure networks and payment systems are configured to project requirements and within project time scales. Working with testers at pre implementation and liaising with potential customers on technical setup/API integration and card loading systems. Training of both internal staff and customers as well as providing some ad-hoc MI production tasks. Responsibility for the day to day contact with payment associations (Visa, Mastercard and CUP), assisting the customer services team to diagnose possible faults and acceptance issues.
04/2006 – 10/2006 Travelex World Wide Money Peterborough Cambs UK
Platform Support Analyst
Logging and resolving problems with the issuing and processing of pre-paid cards. Maintaining a helpdesk , escalations and updates for both internal and external updated. Working with Travelex’s processing partners in Florida on a daily basis, ensuring faults were communicated and resolved in a timely manner.
08/2001 – 04/2016 South Kesteven DC Grantham, Lincs UK
ICT Support Technician
IT Support Officer. Desktop support and helpdesk operations. Hardware and software troubleshooting, installation and user support within local government.
07/2023 – 07/2024 Equals Money London UK
Senior Implementation Manager
The first in role, I took responsibility for building up the implementation area and associated processes within the business. Working closely with customer project teams to help them integrate their systems with Equals Money JSON REST API set enabling them to bring to market payment systems encompassing cards and banking network payments (Sepa, FPS, Bacs and Swift).
Project management and a little bit of technical consultancy were involved in this role, to help achieve good quality integrations that will deliver results for all parties involved.
08/2024 – Current Tuum, London UK/Tallin EE
Tuum provide a salable, responsive and highly configurable, API enabled cloud native core banking platform to the financial services industry. This role focuses on the technical project management and support of partners who wish to implement Tuum's solution into their business.
Requiring a good understanding of the platform and it's JSON REST API interface, the role works as a liaison point between the customer and internal teams, particularly product and engineering, to ensure the customers or the partner teams implementing them are enabled, trained and setup correctly for a successful go to market.
6/2017 - People Cert Malta
ITIL Foundation
6/2007 - Visa Europe UK London Visa Europe
Effective Authorisation Management
6/2004 - Grantham College UK -Lincolnshire Grantham
Higher Education Certification HNC Business and Information Technology
7/2000 - Stamford College UK Lincolnshire Stamford
A-Level Certification Business Studies – D Media Studies – E Computing – C
6/1998 - Coney Green High School UK-Greater Manchester
Secondary School or equivalent 9 GCSE Grades A-D
Education
Skills
Windows Vista/7/8/10 Microsoft Office Suite
Help desk Management
Project Management
Systems development
Messaging Integration (API)
ISO 8583 derived messaging
Postman/SoapUI
SEPA SCT/Instant onboarding
Visa/Mastercard BIN setup
UK Faster Payments/Bacs onboarding
Payment cards issuing/processing
TCP/IP Networking
Visa Online/Clarity
Basic HTML/ASP/ VB.net experience
Card Issuing Team
Leadership
JSON REST/XML message formatting
Contact :- rob@scriven.work
Copyright scriven.work 2023